Open a request with everything attached
Describe the issue and attach the files or screenshots that explain it, all in one place, at the moment you run into it.
Help & Support
Help is part of the workspace, not a separate inbox.
Raise a request, attach what's needed, and track it from the same place you do your work — with a record your team can follow up on.
Self-service requests
Raise it once. Follow it to the end.
A support request behaves like the rest of the work in RAPTIX — described in one place, tracked to a status, and answered in the same thread it started in.
Track "My requests"
Follow every request you have raised and its current status without emailing back and forth to find out what is happening.
Reply inside the same thread
The full back-and-forth stays attached to the original request instead of scattering across separate emails.
Attachments only the right people can open
Shared files download through an access-checked link rather than an open URL — only people with the right access can open a shared file.
Priority support for Enterprise
Enterprise workspaces get 24/7 priority support as a stated commitment, alongside the same self-service request system every workspace uses.
Questions
Before you write in
Do I have to email someone, or can I raise a request in the product?
Open a request directly from the workspace, with a description and any supporting files or screenshots attached — no separate inbox to remember.
Can I see what happened to a request I raised last week?
Yes. "My requests" keeps every request you have opened along with its current status, so you are not searching through old email threads to find out where things stand.
If I attach a file to a request, who can open it?
Shared attachments download through an access-checked link, not an open URL — only people with the right access can open a shared file.
Does support work differently on Enterprise?
Enterprise customers get 24/7 priority support as a stated commitment, on top of the same self-service request system everyone uses.
Still not sure? Reach us directly at [email protected].
Bring your questions into the same workspace as your work.
Support built in, not bolted on — attach a file, track a status, and get an answer in the thread you started.