Refund & Cancellation Policy
Last updated: August 7, 2026
This policy explains how cancellation and billing work for RAPTIX paid plans. It should be read together with the billing section of our Terms of Service.
1. Cancel anytime
The Billing Owner can cancel a paid RAPTIX plan at any time. Cancellation is scheduled for the end of the period already paid for: paid access continues until then and the plan does not renew.
2. Subscription charges
Subscription charges are not refunded for a partially used billing period, except where applicable law requires a refund or we confirm an error. Cancelling a plan stops the next renewal; it does not by itself reverse a payment already made.
If you believe you were charged in error — for example, a duplicate charge or a charge after you had already cancelled — contact us and we will investigate and correct a genuine billing mistake.
3. Credit Pack refunds
A Credit Pack may be refunded in full while none of its Credits have been used. If any Pack Credits have been used, the request requires manual review and may be declined except where applicable law requires otherwise.
When a refund is approved, the related unused Credits are frozen and then removed after Stripe confirms the refund. If Credits connected to a reversed or disputed payment have already been consumed, RAPTIX may record the consumed value as a separate Credit debt, freeze further Credit spending, and request repayment or review. Credits have no cash value and cannot be transferred or redeemed for cash.
4. What happens to your workspace after cancellation
Your workspace and its content remain accessible under the free plan's limits after a paid plan is cancelled or expires. Features and usage tied specifically to the paid plan stop at the end of the billing period you already paid for.
5. Involuntary suspension or termination
If we suspend or terminate a workspace for a violation of our Terms of Service rather than a voluntary cancellation, no refund is owed for the remaining period, except where required by law.
6. How to cancel
The Billing Owner can schedule cancellation from the workspace billing page. Stripe or Link may also provide an order-management channel. You can contact [email protected] if you cannot access either route.
7. Questions or billing disputes
Contact [email protected] with your workspace address and the charge in question. We aim to respond to billing questions promptly.
Questions? Contact us at [email protected].