Choose RAPTIX Addresses and Sending Mailboxes

Understand the four address types

RAPTIX can use different email identities for different jobs. Only the options configured for your workspace appear.

Choose based on the journey, not the similarity of the email address. A reply-to identity, a provider used to send, and an inbound Workflow address can all participate in one process while remaining separate controls.

Manage your RAPTIX address

When managed addresses are enabled, open the email settings available to your account:

1. Select Create my address or Add another address.
2. Enter the name before the managed domain.
3. Wait for the availability result or choose a suggested name.
4. Create the address, then use Copy when you need to share it.
5. If you have more than one eligible address, select the one to use by default.

The page shows the number allowed by the current plan or purchased address capacity. A rename can keep the old address receiving mail for the grace period shown on screen. Update senders and integrations before that period ends.

A managed address forwards replies according to the configured experience; it does not create another consumer mailbox for you to sign into.

Connect an existing mailbox

If Connected mailboxes is available:

1. Select the supported provider.
2. Complete the provider sign-in and consent screen.
3. Return to RAPTIX and confirm that the row says Connected.
4. Use Send test before relying on it in a Workflow.

Select Reconnect when the connection needs attention. Disconnect only after checking which Workflows send through that mailbox.

Provider sign-in for sending is separate from Microsoft or Google sign-in to RAPTIX itself.

Configure an administered sending mailbox

Workspace administrators can add SMTP or Microsoft 365 when those options are enabled.

For SMTP, enter the server, port, user name, secret, transport security, sender, optional reply-to, and a unique label. For Microsoft 365, use the organisation and application values required by the form and grant the provider-side sending permission described there.

Save and send a test. Stored secrets remain masked on later edits; leaving a masked secret field empty preserves the saved value. The first eligible mailbox can become the default, and another active mailbox can replace it later.

Do not choose None for transport security unless the mail administrator has deliberately supplied a trusted environment that requires it.

Maintain Workflow addresses

Create an inbound address from the Email Trigger in Flow Builder. In Admin, you can then:

• Copy it for a sender or forwarding rule;
• Rotate it for a planned change while the old value remains valid for the displayed transition period; or
• Revoke it immediately when the current address must stop accepting messages.

Rotation is safer for an ordinary migration. Revocation is an immediate break and should be used only when that is the intended outcome.

Troubleshooting