Understand Billing, Plans, Trials, and Roles
Use the live source for plan facts
RAPTIX offers the plan catalogue shown on the public Pricing page and inside Billing. The current deployment supplies the plan names, prices, limits, included seats, Credits, and billing periods. Treat those displayed values as authoritative; do not rely on an old screenshot or a number copied into a document.
The catalogue can include Free, Pro, Ultra, and Enterprise. A feature can also depend on provider setup or workspace rollout, so a plan label alone does not guarantee that an external service is configured.
If the Pricing service cannot load, RAPTIX shows an unavailable state instead of inventing a fallback price.
Understand the trial
Where new-workspace signup and the Pro trial are offered, the trial is designed to provide:
- 14 days of Pro access;
- no card requirement to start;
- one trial allowance for the workspace; and
- a move to Free at the end if no paid subscription is started, without an automatic charge or deletion of workspace data.
The trial end and remaining days shown in Billing are the values for your workspace. Starting hosted Checkout near the trial boundary can adjust the effective first-charge timing as the on-screen review explains; it does not grant another trial or another trial Credit balance.
Signup and trial availability can vary by live rollout. The page you see is the final authority for whether the offer is available to that workspace.
Open the Billing overview
Open Billing directly or follow Admin → Billing when that link is available. The overview can show:
- current plan, status, billing period, renewal, paid-through or trial date;
- included and used seats;
- shared plan Credit balance and reserved amount;
- limits for Workflows, concurrent runs, storage, addresses, or AI tiers;
- current usage categories and wallet history;
- scheduled plan, seat, or cancellation changes;
- payment attention that needs the owner; and
- provider-dependent plans, packs, and invoice controls.
Some work pauses safely when a metered Credit balance reaches zero. Billing explains the affected capacity and recovery action in the current Billing experience.
Know the Billing roles
| Responsibility | Billing viewer or delegated administrator | Billing Owner |
|---|---|---|
| Read permitted plan, limit, and usage information | When granted | Yes |
| Manage ordinary workspace members and roles | Only with separate admin permission | Only with separate admin permission |
| Start Checkout or buy a Credit Pack | No | When provider is ready |
| Change/cancel/resume the subscription | No | When provider is ready |
| Manage payment methods and invoices | No | When provider is ready |
| Purchase eligible seat/address capacity | No | When enabled and funded |
| Transfer Billing ownership | No | When an eligible verified member exists |
Billing authority is not granted by inventing a custom role. The workspace's Billing Owner mapping controls money-moving actions. Page access and resource administration remain separate.
Understand plans, seats, and Credits
- A plan defines included capacity and eligible feature tiers.
- Seats define how many people the workspace can keep active under the current entitlement.
- The shared balance funds metered work and, where configured, eligible extra seats or address slots.
- Purchased Credit Packs are used according to the ordering and expiry shown in Billing.
- A plan or add-on can be visible but unavailable to buy until the provider, price, or metering rollout is ready.
The interface may use Coins for the current wallet unit while public explanations use Credits. Read the displayed quantity and cycle as the operative value; both labels refer to the RAPTIX usage balance, not cash stored in the workspace.
Troubleshooting
| Problem | What to check |
|---|---|
| Billing is missing | Ask the Billing Owner or administrator whether your account has Billing view permission. |
| Plan values differ from an old document | Use the live Pricing and Billing values. |
| The trial is not offered | The workspace may already have used it, or signup/trial rollout may not be enabled. |
| A paid control is disabled | Only the Billing Owner can act, and hosted Checkout or provider management must be ready. |
| A feature remains unavailable on the expected plan | Check its resource permission and required provider/configuration as well as the plan. |
| Metered work paused | Review the balance and affected capacity, then follow the recovery options in Billing. |