Use Payment Settings, Verification, and Invoices
Confirm a sensitive Billing action
Money-moving and ownership actions require a fresh, one-time Billing authorization. The confirmation panel names the exact action before anything changes.
- Review the action and its current amount, target, or new owner.
- For a local password account, enter the current password when requested. Microsoft or Google sign-in accounts follow the displayed instruction.
- Select Send verification code.
- Enter the six-digit code sent to the registered Billing email.
- Select Verify and continue.
- Complete the exact reviewed action before the authorization expires.
The authorization is bound to one action and cannot be reused for a different purchase or change. If the price, balance, ownership, or target changed while you verified, RAPTIX asks you to refresh and review again.
Never share the verification code with Support or another workspace member.
Manage payment methods and provider invoices
When provider management is ready, select Payment methods & invoices. RAPTIX verifies the action, then opens the trusted provider portal. RAPTIX does not receive or store the card number or CVC entered there.
Use the portal for the payment methods and provider records it displays. Return to RAPTIX Billing afterward and refresh the plan and payment-attention state.
Find RAPTIX invoice history
The Invoices area appears to the Billing Owner when invoice data is available. It can show recent subscription or Credit orders and allow a permitted PDF download.
Select the invoice's Download action. RAPTIX checks your current authority before returning the PDF. An order can be fulfilled before an invoice reference is available; return later rather than treating a missing PDF as a failed subscription.
For a new Checkout, the verified result page also offers the invoice when fulfillment has produced one.
Respond to payment attention
| State | What it means | What to do |
|---|---|---|
| Payment needs confirmation | The provider requires an additional authentication step. | Open payment settings and complete the requested action. |
| Latest payment failed | Paid access is not extended past the paid-through boundary. | Update the method or complete provider authentication, then allow the confirmed retry to restore access. |
| Checkout processing | RAPTIX is waiting for the signed provider result. | Keep the order reference and refresh; do not make a duplicate order. |
| Checkout canceled | The hosted page closed without a completed order. | Return to Billing; the current plan and Credits remain unchanged. |
| Invoice unavailable | The invoice is not ready, your authority changed, or retrieval failed. | Refresh Billing and try later; contact Support with the order reference if needed. |
Transfer Billing ownership
When an eligible, verified active member is listed:
- Select Transfer Billing ownership.
- Choose the new owner.
- Read the permanent authority change carefully.
- Complete fresh Billing verification.
- Confirm once.
The new owner becomes the person authorized to manage Checkout, payment details, cancellation, and other money-moving actions. The previous owner loses that authority immediately. Workspace administration roles do not substitute for Billing ownership.
Recover from a capacity or Credit limit
Billing shows the affected capacity and the applicable recovery route:
- reduce or finish work that consumes the limited capacity;
- wait for the next plan Credit cycle when appropriate;
- buy a Credit Pack when enabled;
- choose a plan with the needed live limit;
- add eligible seat or address capacity; or
- ask the Billing Owner to resolve a failed payment or inactive subscription.
Metered Workflows pause safely before a billable next step when the available balance is exhausted. After the balance or subscription is restored, use the displayed Workflow recovery control or instance guidance; do not create a second business process unless that is the intended outcome.
Troubleshooting verification
| Problem | What to do |
|---|---|
| No code arrived | Check the registered Billing email, spam folder, and resend timer. |
| The code is invalid or expired | Request a new code and use the latest one only. |
| The local password is rejected | Enter the current RAPTIX password; provider sign-in accounts follow the blank-password instruction. |
| The authorization expired | Review the current details and verify again. Nothing was changed automatically. |
| Billing ownership changed | Refresh the page. Only the current owner can continue. |
| The balance changed before confirmation | Refresh the quote and decide again; the earlier authorization cannot force the stale amount. |
| A payment or invoice issue remains | Contact Support with the order or invoice reference, never a card number, password, or verification code. |