Manage a Subscription, Credits, Seats, and Address Capacity

Review before starting Checkout

In Billing, select an eligible paid plan only after reviewing:

• plan and billing period;
• current live price and tax explanation;
• personal or business use context when requested;
• included seats and Credits;
• the effective trial or first-charge date; and
• the Terms, Privacy Policy, Refund Policy, and Support links.

RAPTIX reviews the order first, then opens the provider's hosted Checkout. Card details stay on the provider page. Nothing is charged merely because you opened the review dialog.

If secure Checkout is not ready in the current environment, Billing says so and does not expose a broken purchase route. Enterprise uses the displayed contact-sales path.

Complete and verify Checkout

1. Select Continue securely after the RAPTIX review.
2. Complete payment on the trusted hosted provider page.
3. Return to the RAPTIX result page.
4. Wait while the order result is verified.
5. Read whether it is fulfilled, processing, failed, canceled, or not found.
6. Return to Billing and refresh the overview.

Do not start a second Checkout merely because confirmation is still processing. Use the order reference and refresh the result. A canceled page does not charge or change the current plan or Credit balance.

Change, cancel, or resume a subscription

For a provider-managed subscription:

• Change plan or Change billing period first shows an authoritative preview.
• An eligible upgrade can require payment before access changes.
• A downgrade or move to Free normally takes effect at the end of the paid period shown.
• Cancel at period end keeps paid access and data until that boundary and stops the next renewal.
• Keep subscription removes a pending cancellation.

If a lower plan includes fewer seats, Billing can ask you to order which members should keep access first. The Billing Owner remains protected in that ordering. Members who cannot be funded are suspended without silently deleting their data.

Use Payment methods & invoices for provider-hosted payment details. A payment needing authentication or a failed payment produces a visible attention state; paid access is restored only after the provider confirms success.

Buy a Credit Pack

When packs and Checkout are enabled:

1. Review the pack quantity, live price, tax statement, use context, and expiry.
2. Confirm the purchase through the fresh Billing verification.
3. Complete hosted Checkout.
4. Wait for the fulfilled result before treating the Credits as available.

Purchased Credits follow the expiry and wallet ordering shown in Billing. Auto-recharge is not implied by buying a pack. The customer interface does not currently publish a self-service refund button; use the current Refund Policy and Support route for refund questions.

Add one seat

Billing shows the current and target seat count, included seats, price in Credits, amount due now, balance after purchase, and any plan maximum.

1. Select Add one seat.
2. Review the absolute target and current quote.
3. Complete the fresh Billing verification.
4. Confirm once.
5. Wait for the success or already-active result.

The extra seat becomes available immediately when the action succeeds and can use Credits again at each displayed usage-cycle renewal. A retry of the same confirmed target should not be treated as a reason to buy another seat.

Add address capacity

When RAPTIX addresses, pricing, and the plan make extra capacity eligible:

1. Choose the active workspace member.
2. Review their current and target address limit.
3. Review the prorated amount due now and the later renewal amount.
4. Verify and confirm the action.

If a future shared balance cannot fund an extra address, the add-on can be suspended rather than deleted, then return when it is funded. The address itself is managed from Email settings, not created on the Billing page.

Set add-on renewal priority

If the balance may not cover every extra seat and email address, choose which category is funded first at the next usage cycle. Unfunded add-ons are suspended without deleting their underlying members, addresses, or data.

Review this priority whenever capacity or team needs change.

Troubleshooting