Configure Addresses and Sending Mailboxes

Understand the sections

The current Email page says how RAPTIX sends mail for the workspace. Sections appear only when the deployment supports them.

A managed RAPTIX address supplies a sender identity and reply forwarding; it is not a separate inbox to open in RAPTIX.

Connected mailboxes give workflows permission to send as the connected person. The connection requests sending permission, not permission to read that person's mail. A healthy row shows Connected and Send test; a stale row shows Needs reconnecting and Reconnect.

Manage a RAPTIX address

1. Select Create my address or Add another address.
2. Enter the part before the fixed domain. The page checks availability while you type and explains reserved, taken, or invalid names.
3. Use a displayed suggestion if useful, then select Create address.
4. On an existing address, use Copy, Make default, Rename, or Delete.

The page shows the current count and limit. When renaming, the success message states how long the old address continues receiving mail. Update senders before that grace period ends.

Add an SMTP sending mailbox

1. Under Sending mailbox, select Add mailbox.
2. Choose SMTP server.
3. Enter SMTP server, Port, Username, and Password.
4. Choose STARTTLS (normally port 587), SSL/TLS (normally 465), or None (normally 25). A deliberate custom port is retained.
5. Enter Sender email, Sender name, optional Reply-to, and a unique Label.
6. Keep Active enabled when RAPTIX may send from it.
7. Select Save & send test. If a test was sent recently, the button becomes Save and shows when the next test is available.

Follow any host-specific warning shown by the form. Gmail and Microsoft SMTP environments can require provider-side settings or an app password in addition to the values on this page.

Add a Microsoft 365 sending mailbox

1. Select Add mailbox, then Microsoft 365.
2. Enter Directory (tenant) ID, Client ID, and Client secret for the app registration.
3. Give the app the Mail.Send application permission in Microsoft 365 and complete the displayed From, Reply-to, Label, and Active fields.
4. Select Save & send test.

Sign-in SSO and Microsoft 365 email sending are separate configurations. Set authentication providers in User management → Sign-in & SSO.

Edit, test, choose the default, or delete

Open a mailbox row to edit it. Stored passwords and client secrets are masked; leave a secret field blank to keep the stored value. A mailbox label cannot be renamed after creation.

• Send from this mailbox makes a non-default mailbox the workspace default.
• The first mailbox is made default so RAPTIX has a sender.
• Active can preserve a configuration without allowing it to send.
• Save & send test saves even if the later delivery test needs investigation.
• The page enforces a growing wait between repeated test sends and shows the remaining time.
• A default non-managed mailbox must be replaced as default before it can be deleted.

Maintain workflow addresses

Workflow addresses belong to Email Trigger subscriptions:

• Copy copies the current address;
• Rotate address issues a replacement and keeps the old address working for the transition period shown by the confirmation (currently 30 days);
• Revoke stops the address immediately.

Rotate for a planned migration. Revoke only when the current address must stop accepting mail now.

Troubleshooting