How it works
Three steps, and then a request arrives.
1 · Describe your business in one paragraph
Who you are, who your customers are, and what they usually write to you about. Any language. That paragraph becomes the desk's memory, and it is the one place the whole desk is personalised.
2 · Point requests at the address
The desk has its own RAPTIX address. Customers write to it, or you forward to it from the address you use today. Nothing is installed and no mailbox is connected.
3 · Press one button
One task arrives with the cause, the steps and four buttons. You press one and write a line in your own language. The customer's email goes out in theirs.
The first sixty seconds
- 01Create your workspace.
- 02Confirm the code we email you.
- 03One card is waiting: Customer support desk. Press Start.
- 04Answer the one question with a paragraph about your business, in any language.
- 05About thirty seconds later: your desk is ready, with its address and a copy button.
- 06Try it with one email from your own address.
- 07The questions or the task come back to you.
- 08Press one of the four buttons and write a line.
- 09The reply reaches the customer in their language, in the same thread.
Automatic, and yours
Automatic: reading the message and its attachments, detecting the language, the acknowledgement, two to five questions when details are missing, the suggested cause and steps, the in-progress reminder that comes back tomorrow up to three times, the record of every step. Spam gets no reply, and an out-of-office reply never opens a case.
Yours: the decision, the one line you write with it, the rules you set for what is urgent and what is out of scope, and what the desk is allowed to keep in its memory. You can open and edit what it knows at any time.
Asking RAPTIX about your documents
When you ask RAPTIX about your own documents, the answer can show the file and the page it came from. That is for documents you uploaded, and it is never offered as proof for a support diagnosis.
What it cannot do
- Email only for now. No phone, no chat widget, no other apps.
- No bank feed. Nothing is ever marked paid because a bank said so.
- It does not decide the substance for you, and it does not answer your customer about it.
- A failed execution step stops the run and says so. A failed or unconfirmed email delivery is flagged for you and the rest of the case continues.