Manage Durable AI Memory
What Memory Manager controls
Memory Manager displays durable facts that AI Agents have retained for later conversations. A fact can include its text, type, source, importance, user, and creation time.
This page manages durable memory facts only. It does not delete chat transcripts, source documents, assistants, or Knowledge documents.
Before you start
- Confirm that you are signed in as an administrator.
- For workspace memory, identify the correct Workspace and, if needed, the exact User ID.
- Treat every Forget action as permanent. There is no restore or undo action.
- Use the narrowest deletion that meets the request: one fact before all facts for a user or workspace.
Open Memory Manager
Go to Admin and select the Memory row. Its subline reports how many facts your workspace currently remembers, so you can see the state before opening the page.
You can also open https://<workspace>.raptix.app/memory-manager directly while signed in to the workspace.
The page first asks you to select a Workspace or My personal memory (chat). The Workspace list combines the workspaces available through Applications, including document-only workspaces.
Review your personal memory
- Open the Workspace selector.
- Select My personal memory (chat).
- Wait for the facts to load automatically.
Personal memory is resolved from your signed-in account. You do not enter a User ID. The page shows any retained facts with their type, source, importance, and creation date.
Bulk Forget ALL is disabled in personal-memory mode. You can still forget an individual fact.
Review workspace memory
- Select a Workspace.
- Wait for the initial list to load.
- Optionally enter a User ID to limit results to that user.
- Select Load or Refresh.
The table can show:
| Column | Meaning |
|---|---|
| Fact | The retained text used by AI memory. |
| Type | The fact category when one was recorded. |
| Source | Where the fact came from, such as chat or another supported source. |
| Importance | The recorded importance value, when available. |
| User | The user associated with the fact. |
| Created | When the fact was stored. |
| Actions | The option to forget that fact. |
The count above the table reports the total returned for the current selection. If there are no facts, the page explains whether the selected personal or workspace memory is empty.
Forget one fact
- Locate the fact in the table.
- Select its red Forget this fact action.
- Read the fact in the confirmation dialog.
- Select Forget.
RAPTIX permanently removes the fact, refreshes the table, and shows a confirmation message. Select Cancel or close the dialog if the selected fact is not the one you intended to remove.
Forget all facts for one user in a workspace
- Select the Workspace.
- Enter the exact User ID.
- Select Load and review the matching facts.
- Select Forget ALL for this user.
- Verify the Workspace, User ID, and displayed fact count in the warning.
- Confirm the deletion.
Only the matching durable facts for that user in that workspace are targeted.
Forget all facts in a workspace
- Select the Workspace.
- Clear the User ID field.
- Load and review the workspace facts.
- Select Forget ALL for this workspace.
- Read the Right-To-Be-Forgotten warning and confirm the displayed count.
- Confirm only if every durable memory fact in that workspace should be permanently removed.
This operation cannot be undone. It is broader than deleting one conversation or one user's facts.
Verify the memory store
Forgetting a fact removes it in two places: the record itself, and the search index the assistants read. Verify store, in the page header, confirms that nothing was left behind in the search index and removes anything that was.
- Optionally select a Workspace to limit the check to that workspace.
- Select Verify store.
- Read the result: either every stored memory was checked and nothing was left behind, or the leftovers were removed and counted.
Run this after a large Right-To-Be-Forgotten operation, or whenever you need to state that a fact is gone rather than merely unavailable. It never removes a fact that is still in use, and it can only ever reach your own workspace's memory.
Troubleshooting
| Problem | Resolution |
|---|---|
| A workspace is missing | Confirm you can access it in Applications, then refresh Memory Manager. |
| No personal facts appear | The assistant may not have stored durable personal memory yet. This is different from chat history. Assistants retain a fact when you state something durable — a preference, your role, a standing constraint — not from ordinary questions. |
| No workspace facts appear | Clear the User ID filter and reload. Confirm the correct workspace is selected. |
| Forget ALL is disabled | Select a workspace containing facts. Bulk deletion is intentionally unavailable for personal memory. |
| A load or delete operation fails | Keep the current selection, retry once, then contact Support with the Workspace name and time of the attempt. Do not include sensitive fact text in an ordinary support message. |
| You deleted the wrong fact | Deletion is permanent. If the information is still valid, it must be learned or added again through the supported AI Agent workflow. |
Privacy and safety guidance
- Verify the requester's identity before completing a Right-To-Be-Forgotten operation.
- Do not copy sensitive fact text into tickets, email, or chat unless the approved support process requires it.
- Prefer single-fact deletion when the request concerns one incorrect or outdated item.
- Use a User ID filter before bulk deletion when the request belongs to one person.