Understand Thinking and Reasoning
A Connected assistant can display a Thinking… state and reasoning text when its administrator configured a Reasoning Endpoint URL. This text is returned by that configured service while the final response is prepared.
Treat it as progress information, not as verified evidence or a complete record of how the model reached its answer. Base important decisions on the final response and its sources.
If reasoning does not appear, the assistant may not have a reasoning endpoint, the service may have returned no reasoning text, or the request may have failed. The final answer can still arrive. Report repeated failures to the assistant administrator with the assistant name and time.
Related guide
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