Test Grounded Answers and Access
After saving a Smart Assistant, verify both answer quality and access boundaries.
- Activate the assistant only for a small test audience.
- Ask a question that should be answered from an included source.
- Open the citation and confirm that it supports the answer.
- Ask about content outside the configured Knowledge scope. The assistant should not expose it.
- Repeat with an intended user and a user who should not see the assistant or source.
- Test an uploaded file if chat uploads are part of the use case.
If the assistant cannot find expected content, confirm that the Knowledge document finished processing, the scope includes its location, and the user has source access. If restricted content appears, deactivate the assistant immediately and correct scope and permissions.
Still stuck? See Get Help with Support or reach your workspace administrator.
