Review Knowledge Analytics
Open Analytics
Open /knowledge-analytics. The current navigation uses Overview, Questions, Knowledge Base, and Security. The exact data and security sub-tabs depend on your access. All views provide a From/To date range, Refresh, and the last refresh time.
Use the right view
| View | Use it for |
|---|---|
| Overview | Read the high-level Knowledge activity and health summary. |
| Questions | Review response time and pipeline timing, AI model use, query language, the retrieval funnel, unanswered-rate trends, and detailed question data. |
| Knowledge Base | Review total documents and chunks, extracted images, file and chunk types, processing status, document sizes, most-referenced documents, and unused documents. |
| Security | Review access decisions, policy classification and coverage, rejection reasons, denied documents, audit records, and policy data. |
Use the search, date, and table controls shown in the selected view to narrow the result. Analytics is for investigation; it does not change an assistant, a document, or a user's access by itself.
Read Overview
Start with KPI cards and trends to understand volume and change over the selected period. The overview includes questions answered over time and high-activity information such as active users. Clickable KPIs can open a detail drawer with search, sorting, and pagination.
Review Security & Audit
Security contains these sub-tabs:
- Dashboard for KPIs, access decisions over time, policy classifications, rejection reasons, most denied documents, and policy coverage for Documents, Pages, and Nodes;
- Audit Log for searchable and sortable access records;
- Rejections for denied or failed retrieval decisions; and
- Policies, visible to administrators, for policy records.
Use the table search and sorting before exporting or escalating a finding. A denial can be an expected policy decision, so verify the user, resource, time, and applicable policy before treating it as a defect.
Good practice
Use aggregate patterns first. When you investigate an individual item, follow your organization's privacy policy and use only the access you need.