Choose an Auto-Sync Trigger

What Trigger controls

The Trigger step decides when a matching file is processed and how failures or duplicates are handled.

The current choices are:

Immediately

Choose Immediately when Knowledge should update as soon as matching files arrive. No additional timing fields appear.

This is suitable for finalized content that users need soon after upload. Use a delayed or scheduled trigger when uploads are frequently replaced or when processing should run at a controlled time.

After a delay

Choose After a delay, then enter:

• a positive delay value; and
• minutes after upload or hours after upload.

The page shows a human-readable timing summary. Use this option when a file is likely to be replaced, signed, or finalized shortly after its first upload.

On a schedule

Choose On a schedule, then select:

• Every hour;
• Every day; or
• Every week.

For a weekly schedule, choose the day. For daily and weekly schedules, choose the hour and one of the available minute values (:00, :15, :30, or :45). Then select Zone.

Always read the timing summary before saving, especially when the Workspace operates in a different timezone from the administrator.

Configure Reliability

The same Reliability controls apply to all trigger types:

Keep duplicate prevention enabled when multiple rules can match the same source or users commonly upload the same file more than once.

Choose the right trigger

• Use Immediately for stable content that needs to become searchable quickly.
• Use After a delay when the file may change soon after upload.
• Use On a schedule for predictable batch processing or off-peak operation.
• Use Run Now separately when existing matching files must be processed; changing a trigger does not itself backfill historical files.

Troubleshooting