Manage Auto-Sync Jobs
What Job History shows
Every Auto-Sync processing attempt appears as a job. A row can show:
- status;
- filename or document number;
- preset identifier;
- indexed-item count;
- duration;
- creation time; and
- the latest readable error when one exists.
Use Refresh to load the latest status.
Understand job statuses
| Status | Meaning | Available action |
|---|---|---|
| Succeeded | Processing completed. | None. |
| Failed | Processing stopped with an error. | Retry. |
| Running | Processing is in progress. | Wait and refresh. |
| Scheduled | Waiting for its scheduled time. | Cancel. |
| Pending | Queued but not yet started. | Cancel. |
| Cancelled | Cancelled before completion. | None. |
| Skipped (duplicate) | Identical content was already processed while duplicate prevention was enabled. | None. |
Retry a failed job
- Read the error under the failed row.
- Correct the source file, rule, preset, model availability, or service condition that caused it.
- Click Retry.
- Refresh and confirm that the re-queued job progresses.
Retrying without correcting a persistent configuration problem usually produces the same failure.
Cancel a waiting job
Click Cancel on a Scheduled or Pending job. Running jobs do not expose this action in the current page.
Canceling one job does not disable its rule. Disable or edit the rule as well if new matching uploads should stop creating jobs.
Troubleshooting
| Problem | What to check |
|---|---|
| No jobs are listed | Enable a rule and upload a matching file, or use Run Now. |
| Retry is not shown | Retry is available only for Failed jobs. |
| Cancel is not shown | Cancel is available only for Scheduled and Pending jobs. |
| Many jobs are skipped as duplicates | Review overlapping rules and keep only intentional overlap. |
| A retry fails again | Review the displayed error and test the document manually in Knowledge Documents. |
Still stuck? See Get Help with Support or reach your workspace administrator.