Read the Knowledge Analytics Overview

Open /knowledge-analytics. Use the From and To dates, then select Refresh. The page shows the last refresh time.

Start with the headline KPIs and change indicators to review question volume, feedback, response speed, and risk signals. The overview also includes:

• an executive summary and watch list;
• Questions answered over time;
• Feedback trend;
• Response speed; and
• Most active users.

Supporting metrics stay collapsed until needed. Select a clickable KPI to open its detail drawer, then use search, sorting, and pagination to inspect the underlying records.

Analytics reflects the selected date range. Confirm the range and refresh time before comparing results or escalating a change.