Read Auto-Sync Stats

Knowledge Auto-Sync → StatsKnowledge administrators2 min read

What Stats covers

The Stats tab summarizes Auto-Sync activity from the last 24 hours. Click Refresh to update the window's current data.

The page can show three groups:

Group What it means
Status cards Number of jobs for each status that occurred in the window.
Avg pipeline duration (succeeded) Average duration of successful jobs, shown in seconds.
Top Rules (last 24h) Rules with activity and the number of jobs attributed to each.

When there is no activity, the page shows No pipeline activity in the last 24 hours instead of empty metrics.

Use the status counts

  • A higher Succeeded count confirms completed processing.
  • A Failed count means individual jobs should be reviewed in Job History.
  • Pending, Scheduled, or Running counts indicate unfinished work.
  • Cancelled reflects work stopped before completion.
  • Skipped (duplicate) reflects duplicate prevention, not a processing failure.

Use average duration

The average covers successful jobs only. Compare it with the Workspace's normal baseline rather than assuming one universal “good” duration; file size, parsing mode, enrichment, and model choice all affect processing time.

If the average rises unexpectedly, open Job History and compare recent durations, filenames, and presets.

Use Top Rules

Top Rules helps identify which rules generated the most work during the current 24-hour window.

Unexpectedly high activity can indicate a broad scope or repeated uploads. Unexpectedly low activity can mean no files matched, the rule is disabled, or its scheduled time has not arrived.

Troubleshooting

Problem What to check
Stats is empty No Auto-Sync jobs ran during the last 24 hours.
Failures are increasing Open Job History, read the errors, and review the affected preset and source files.
A rule has unexpectedly high activity Run Dry-run, review scope overlap, file filters, and duplicate prevention.
A rule is absent from Top Rules It may have produced no jobs during the current window.
Average duration is missing There may be no successful job with a duration in the current window.
Still stuck? See Get Help with Support or reach your workspace administrator.