Write Effective System Prompts
A Smart Assistant has separate English and Arabic system-prompt fields. The prompt applies to that assistant, not to every AI Agent.
Include:
- the assistant's purpose and intended audience;
- the preferred answer language, tone, and structure;
- how to use citations and what to do when evidence is missing;
- safety or escalation rules; and
- short, testable instructions instead of conflicting requirements.
Do not place passwords, access tokens, private keys, or sensitive data in a system prompt. A prompt does not grant access to knowledge and cannot replace permissions.
Use Reset only when you intend to restore the supplied prompt for that language. After saving, test both Arabic and English, an ambiguous request, a question with no supporting source, and a request the assistant should refuse or escalate.
Still stuck? See Get Help with Support or reach your workspace administrator.
