How to Log In with Your Username and Password
What it is
The RAPTIX login screen is the gateway to the entire platform. You enter your username (or email address) and password, click Sign In, and the platform takes you straight to whatever page you were trying to reach — or to the Home screen if you're starting fresh. The form works in both light and dark modes and adapts to any screen size, including mobile.
Why it's useful / Key benefits
- One familiar form gets you in within seconds — no separate app, no extra steps.
- Log in with your username or your email address — whichever you remember more easily.
- You're taken directly to the page you requested — if a shared link redirected you to the login page, you'll land on the right destination after signing in, not on a generic Home screen.
- Your account is automatically protected from brute-force attacks — repeated incorrect attempts are throttled and temporarily blocked without any action needed on your part.
- Instant, clear error messages tell you exactly what went wrong so you can correct the issue without guessing.
- Sessions stay alive while you work — your sign-in is quietly renewed in the background so you are not interrupted mid-task.
Before you start
- You need an active RAPTIX account. If you do not have one, ask your administrator to create it for you.
- Your account must have at least one role assigned. If you see a message about no roles, contact your administrator.
- Open a supported browser (Chrome, Edge, Firefox, or Safari) and navigate to your organization's RAPTIX URL (for example,
https://<workspace>.raptix.app).
How to use it — step by step
-
Open your organization's RAPTIX URL in a browser. The login page appears automatically.
-
In the Username or Email field, type your username or your email address. Both are accepted.
-
In the Password field, type your password.
- If you forget your password partway through typing, click Forgot Password? (the link to the right of the "Password" label) — see the related guide for password resets.
-
Press Enter on your keyboard, or click the Sign In button.
-
While the platform verifies your credentials, the button label changes to Signing in… and a spinner appears. Wait a moment.
-
On success you are redirected to the Home screen (or to the page you originally tried to access).
If you see an error message: A red banner appears below the header with the reason. The most common messages are listed in the "Options & settings explained" section below.
Options & settings explained
| Element | What it does |
|---|---|
| Username or Email field | Accepts your assigned username or your registered email address — either works. |
| Password field | Hidden for security. Press Enter here to submit without clicking the button. |
| Forgot Password? link | Opens the password-reset flow. See the guide "What to do if you forget your password." |
| Sign In button | Submits your credentials. Disabled (greyed out, shows spinner) while the request is in progress. |
| Or continue with divider | Separates the username/password form from the Microsoft single sign-on option. |
| Continue with Microsoft button | An alternative sign-in method using your company Microsoft account. See the guide "How to log in with your Microsoft account (SSO)." |
Error messages you may see
| Message | What it means | What to do |
|---|---|---|
| "Please fill in all fields" | You left the username or password field empty. | Fill in both fields and try again. |
| "Invalid credentials or password" | The username/email or password is incorrect. | Check for typos, ensure Caps Lock is off, and try again. |
| "Too many requests. Please wait a moment." | Too many failed attempts have been made from your location or for your account in a short period. | Wait a few minutes and try again. If the problem persists, contact your administrator. |
| "Your account has no roles assigned. Please contact your administrator to grant you access permissions." | Your account exists but has not been granted any access roles yet. | Contact your administrator to have a role assigned to your account. |
| "Session expired. Please log in again." | Your previous session timed out. | Log in again normally. |
Tips & best practices
- Use your email address if you forget your username. The platform accepts either.
- Bookmark the login page or install the platform as an app on your device (see the PWA install guide) for the fastest access.
- Press Enter instead of clicking Sign In — it is faster and works from either the username or the password field.
- Do not share your password. Each person should have their own account. Your actions in the platform are recorded against your account.
- Change your temporary password immediately if your administrator gave you a system-generated one. Go to your profile settings after signing in.
- If you work on a shared computer, sign out when you are done rather than simply closing the browser tab.
Frequently asked questions
Q: Can I use my email address instead of my username? Yes. The Username or Email field accepts both. Enter whichever you know and the platform will find your account.
Q: I typed the correct password but it says "Invalid credentials." What is wrong? Check: (1) Caps Lock is off, (2) there are no leading or trailing spaces copied into the field, (3) you are using the correct username or email for this platform (not another system). If the problem persists, use Forgot Password? to reset your password.
Q: How many times can I enter the wrong password before I get locked out? The platform applies progressive throttling after repeated failed attempts from the same location. You are not permanently locked out — wait a few minutes and try again. If you are consistently unable to log in, ask your administrator to check your account status.
Q: I was on a specific page when my session expired and was sent to login. Will I go back to that page after signing in? Yes. The platform remembers where you were trying to go. After you sign in successfully, you will be taken directly to the page you were on.
Q: What happens if I walk away and come back to the platform later? Your session renews quietly in the background while you are active. If you are idle long enough for the session to expire completely, you will be returned to the login page with a message that your session has ended. Sign in again to continue.
Q: The login page is showing a "License Activation Required" panel instead of the normal form. What does this mean? This panel appears only on a brand-new installation that has never been activated. It is handled by an administrator — see the guide "First-time setup: activating your license key." If you are a regular user and see this screen, inform your IT department.