How to Set a New Password Using a Reset Link
What it is
The Reset Password page is where you choose your new password after clicking the reset link sent to your email. The page shows two password fields, a live strength indicator, and a list of any unmet requirements — so you always know exactly what your password needs before you submit it. Once you confirm your new password, the platform updates your account and redirects you to the login page automatically.
Why it's useful / Key benefits
- Instant, self-service recovery — no need to call support or wait for an administrator. You are signing back in within minutes.
- Live strength feedback — a colour-coded bar and plain-language requirement list show you in real time whether your password is Weak, Medium, or Strong, guiding you toward a secure choice.
- Clear mismatch warning — if the two password fields do not match, the second field turns red and a message appears immediately, before you even try to submit.
- Strong protection the moment you submit — the reset link is one-time use and is permanently invalidated the instant your new password is saved. Any other pending reset links for your account are also cancelled at the same moment, so no one else can use an older link.
- Automatic redirect — after a successful reset, the page counts down three seconds and takes you straight to the login screen so you can sign back in without navigating manually.
- Secure by design — your new password is never stored or transmitted in plain text. The platform validates the strength rules on both the page and the server independently, so requirements cannot be bypassed.
Before you start
- You must have received the password reset email and clicked the Reset Password link (or copied its URL) within the 30-minute validity window. See What to do if you forget your password if you have not yet requested a link.
- Your browser must support JavaScript (all modern browsers do).
- No account login is required to access this page — it is intentionally accessible without signing in.
- Where to find it: The page opens automatically when you click the Reset Password button in the reset email. Its URL looks like:
https://<workspace>.raptix.app/reset-password?token=...
How to use it — step by step
Step 1 — Open the reset link from your email
In the password reset email, click the Reset Password button. Your browser opens the Reset Password page, which shows the heading Reset Password and the instruction "Enter and confirm your new password below." A lock icon pulses gently in the page header.
If you see an error immediately: If the page shows "Invalid reset link. No token found in the URL," the link was incomplete or corrupted in transit. Go back to your email and click the button again, or copy the full fallback URL manually. If the error says "Invalid or expired reset token," the link has either expired (30 minutes have passed) or was already used — request a new one from Forgot Password.
Step 2 — Enter your new password
Click the New Password field and type your chosen password. As you type, a Password strength bar and label appear immediately below the field:
- Weak (red bar) — does not yet meet all requirements.
- Medium (yellow bar) — meets some requirements but could be stronger.
- Strong (green bar) — meets all requirements and is well-composed.
The strength score is calculated from four factors: length (8+ characters scores higher, 12+ scores more), at least one uppercase letter, at least one lowercase letter, and at least one digit. Special characters (such as !, @, #) add further strength but are not required.
Step 3 — Confirm your new password
Click the Confirm Password field and type the same password again. If the two fields do not match, the second field border turns red and the message "Passwords do not match." appears below it immediately. This feedback updates as you type, so you will see the mismatch disappear as soon as the entries align.
Step 4 — Click Reset Password
Click the Reset Password button. While the request is being processed, the button changes to Resetting… with a spinner. This usually completes in under a second.
If there are validation problems, a yellow requirements panel appears above the form listing each unmet rule — for example, "Password must be at least 8 characters long." or "Password must contain at least one uppercase letter." Fix each item listed and click Reset Password again. The panel clears as soon as all requirements are met and the passwords match.
If a server-side error occurs (such as an expired or already-used token), a red error box appears with an explanation. Follow its instructions — typically, request a new reset link.
Step 5 — See the success confirmation
When your password is accepted, the form is replaced by a green confirmation screen with the heading Password Reset! and the message:
"Your password has been reset successfully." "Redirecting to login in 3 seconds…"
What you'll see: A large green circle with a white checkmark, the success heading, and a countdown notice. A Go to Login link is also available if you want to navigate immediately without waiting.
Step 6 — Sign in with your new password
After 3 seconds (or as soon as you click Go to Login), you land on the login page. Enter your username or email address and your new password to sign in.
Options & settings explained
| Element | What it does |
|---|---|
| New Password field | Where you type your chosen new password. Masked (dots) for privacy. Triggers the strength bar as you type. Disabled if the reset link is invalid. |
| Password strength bar | Appears below the New Password field as soon as you start typing. A coloured bar (red / yellow / green) grows as your password strengthens, labelled Weak, Medium, or Strong. |
| Confirm Password field | Where you type the same password a second time to confirm you have it right. Border turns red and a "Passwords do not match" note appears if the two fields differ. Pressing Enter here submits the form. Disabled if the reset link is invalid. |
| Validation requirements panel (amber box) | Appears when you submit but your password does not meet all rules. Lists each unmet requirement as a bullet. Clears when all rules pass. |
| Error message box (red box) | Appears if the reset token is missing, expired, or already used, or if a server problem occurs. Describes what went wrong. |
| Reset Password button | Submits your new password. Disabled and shows a spinner while processing. Greyed out if the reset link is invalid. |
| Back to Login link | Navigates to the login page at any time without completing the reset. Available at the bottom of the form and on the success screen (Go to Login). |
| Success screen | Replaces the form on success. Shows a green checkmark, confirmation text, a 3-second countdown, and a Go to Login link. |
Password requirements
Your new password must satisfy all four of the following rules. The page validates these both as you type and again when you click Reset Password:
| Requirement | Details |
|---|---|
| Minimum length | At least 8 characters |
| Uppercase letter | At least one capital letter (A–Z) |
| Lowercase letter | At least one lower-case letter (a–z) |
| Digit | At least one number (0–9) |
Special characters (such as !, @, #, $, %, -, _) are allowed and improve your strength score but are not required.
Tips & best practices
- Use the strength bar as your guide. Aim for a Strong (green) rating before submitting. A Strong password is harder to guess and better protects your account.
- Use a passphrase. A sequence of three or four random words (for example, "BlueMountain77!") is both easy to remember and scores Strong because it is long and varied.
- Act within 30 minutes. The reset link expires 30 minutes after the email was sent. If you are not ready, you can request a new link from the Forgot Password page.
- Do not reuse the link. The link works only once. If you need to reset your password again, request a new link.
- Type carefully in both fields. Since the fields mask what you type, mismatches are a common cause of confusion. The red mismatch indicator will alert you before you submit.
- Consider a password manager. A password manager can generate and remember a strong, unique password for you so you never need to reset it again.
Frequently asked questions
I clicked the Reset Password button and got "Invalid or expired reset token." What does that mean? The link you used has either expired (it was more than 30 minutes since the email was sent) or it was already used successfully. Go to the Forgot Password page and request a new link. The new link will be valid for another 30 minutes.
The page loaded but both password fields are greyed out and I cannot type anything. This means the page detected that there is no valid reset token in the URL — possibly the link was truncated or corrupted. Go back to your email and click the button again, or copy the full URL carefully. If the problem persists, request a new reset link.
I entered my password and clicked Reset Password, but I got a list of requirements I have not met. What do I need to do? Read each item in the amber requirements panel and update your password accordingly. Common issues: the password is shorter than 8 characters, has no uppercase letter, no digit, or the two fields do not match. Fix each item and click Reset Password again.
The success screen appeared but I was not redirected to login after 3 seconds. Click the Go to Login link displayed on the success screen. This navigates you immediately to the login page without waiting for the automatic redirect.
I reset my password but I still cannot log in. Make sure you are typing your new password exactly as you set it — passwords are case-sensitive. If the problem persists, request another reset link and try again.
Can I use the same password I had before? The platform does not prevent you from reusing your previous password, but it is recommended to choose a new, unique password for better security.
I closed the reset tab accidentally. Can I reopen it? Yes, as long as the 30-minute window has not expired and the link has not been used. Find the reset email and click the button again. If more than 30 minutes have passed, request a new reset link.