Understand the My Tasks Bell Badge
What the bell shows
The bell appears in the top-right navigation when your account can use workflow tasks. It is placed between the Light/Dark control and your account information.
| State | Meaning |
|---|---|
| Grey bell, no badge | No pending tasks are currently counted. |
| Loading appearance | The task count is being fetched. |
| Amber bell with numbered badge | One or more tasks are pending. |
| 99+ | At least 100 tasks are pending. |
The accessible label and tooltip use the pending-task count, while the destination page is named My Tasks.
Open My Tasks
Select the bell. RAPTIX opens:
/applications?view=workflows&wf=tasks
This is Applications → Workflow → My Tasks. Open a row to review the task in Workflow Task Manager and submit an allowed action.
Whose tasks are counted
- A standard user receives the pending-task count available to that caller.
- An administrator can receive the broader pending-task total allowed by the server.
- Completed, rejected, held, expired, or cancelled work is not counted as pending.
The same server-side task access controls the My Tasks list; the badge does not grant additional access.
When the count refreshes
The count loads after sign-in and refreshes when RAPTIX requests an update, including after supported task actions and when relevant pages regain focus. A task completed in another tab or by another valid actor can make a recently displayed number briefly differ from the live list.
Troubleshooting
| Problem | Resolution |
|---|---|
| Bell is absent | Your account may not have Applications Workflow task access. Ask an administrator to review access. |
| Badge has a number but My Tasks is empty | Refresh; the task may have been completed or expired after the count was loaded. Also check the current scope. |
| Count does not fall after an action | Wait for the action success response, then refresh My Tasks or return focus to the tab. |
| Two users see different counts | Counts are scoped to each caller unless the account has administrative visibility. |