What to Do If You Forget Your Password
What it is
The Forgot Password page lets you request a secure reset link delivered to your registered email address. You enter your email, click one button, and the platform sends you a private link. Clicking that link takes you to a page where you can choose a new password. The whole process takes less than two minutes.
Why it's useful / Key benefits
- Self-service recovery — regain access on your own at any time, without waiting for an administrator to intervene.
- Your account is protected by design — the platform always returns the same response message whether your email is registered or not, so no information about which accounts exist is ever revealed to anyone observing the process.
- Safe against abuse — the system automatically limits how many reset requests can be made per hour for the same email address and the same network connection, protecting you from someone else spamming reset emails at your account.
- Short-lived links — the reset link expires after 30 minutes, so even if it were intercepted, it would be useless to anyone by the time it could be acted on.
- One-time use — the link works exactly once. The moment you set your new password, the link is permanently deactivated. Any other pending reset links for your account are also cancelled at the same time, so older emails cannot be misused.
- No exposure of sensitive information — the platform never logs or reveals your email address or any part of the reset link in its system logs.
Before you start
- You must know the email address associated with your RAPTIX account.
- You need access to that email inbox to receive the reset link.
- No special role or permission is required — this page is accessible to anyone with an account.
- Where to find it: Go to the login page at
https://<workspace>.raptix.app/login, then click the Forgot Password? link. You can also navigate directly tohttps://<workspace>.raptix.app/forgot-password.
How to use it — step by step
Step 1 — Open the Forgot Password page
On the login page, click the Forgot Password? link. The Forgot Password page opens, displaying an email icon and the heading Forgot Password? along with the message "Enter your email and we'll send you a reset link."
Step 2 — Enter your email address
Click the Email Address field and type the email address you used when your account was created. The field accepts any valid email format. You can also press Enter after typing your address to submit the form without using your mouse.
Tip: Check exactly how your address is spelled — the platform looks up your account using this address. A typo will still show a success message (to protect account privacy), but no email will arrive.
Step 3 — Click Send Reset Link
Click the Send Reset Link button. While the request is being processed, the button changes to Sending... with a spinner and is temporarily disabled. This usually takes only a moment.
Step 4 — Check the confirmation message
After the request is submitted, the page changes to a green confirmation screen with the heading Check Your Email and the message:
"If an account exists for [your email], we've sent a password reset link." "The link expires in 30 minutes. Check your spam folder if you don't see it."
What this means: The platform always shows this confirmation message, regardless of whether your email address is registered. This design protects account privacy. If you do not receive an email within a few minutes, check your spam or junk folder, and verify you typed the correct address.
Step 5 — Open the email
Check your inbox for an email with the subject line Password Reset — RAPTIX. The email contains a Reset Password button and a plain-text fallback link. The email also includes a warning that the link expires in 30 minutes.
What you'll see (email content): A branded email with a blue-to-purple header, a "Password Reset Request" heading, a brief explanation, a prominent Reset Password button, a fallback URL to copy if the button does not work, and a yellow notice stating the link expires in 30 minutes.
Step 6 — Click Reset Password in the email
Click the Reset Password button in the email (or copy and paste the fallback URL into your browser). The platform opens the Reset Password page where you can choose a new password. See the guide How to set a new password using a reset link for what to do next.
Step 7 — Return to login (optional)
If you remember your password after all, or want to go back, click the Back to Login link at the bottom of the Forgot Password page or the confirmation screen at any time.
Options & settings explained
| Element | What it does |
|---|---|
| Email Address field | Accepts the email address tied to your RAPTIX account. Required before submitting. Supports keyboard Enter to submit. |
| Send Reset Link button | Submits your email address and triggers the reset email. Disabled and shows a spinner while processing. |
| Back to Login link | Navigates you back to the login page without submitting anything. Available both before and after submission. |
| Check Your Email confirmation screen | Replaces the form after a successful submission. Displays a green check icon, confirms the email (if registered) was sent, and reminds you the link expires in 30 minutes. |
| Error message box (if shown) | A red banner appears if the field is empty when you click Send Reset Link, or if an unexpected technical problem occurs. The message explains what went wrong. |
Tips & best practices
- Act quickly. The reset link is only valid for 30 minutes. If the link expires before you use it, you can return to this page and request a new one.
- Check your spam folder. Some email clients route automated messages to spam or junk. If you do not see the email within a few minutes, look there.
- Request only once. Clicking Send Reset Link multiple times is harmless, but only the most recent link will work — any previously sent links for your account are cancelled when a new one is successfully used.
- Each email address can receive a maximum of 3 reset emails per hour as a safeguard. If you have already requested several times and are not receiving emails, wait an hour and try again, or contact your administrator.
- Do not share the link. The reset link is personal and one-time. Forward it to no one.
Frequently asked questions
I submitted my email but received no email. What do I do? Check your spam or junk folder first. Verify that the email address you entered is exactly the one registered on your account. If you are still unsure, ask your administrator which email address is on file. Note that the platform limits reset emails to 3 per hour per address — if you have already requested several times in a short period, wait an hour before trying again.
Why does the page always say "if an account exists"? How do I know it worked? This wording is intentional. The platform never confirms or denies whether an email address is registered — this prevents others from discovering which accounts exist. If the email is registered and you have not hit the hourly limit, the email will arrive. If it does not, check spam and try again.
The reset link in the email has expired. What do I do?
Go back to https://<workspace>.raptix.app/forgot-password and request a new link. The new link will be valid for another 30 minutes.
I received the email but the Reset Password button does not work. Copy the plain-text URL shown below the button in the email and paste it directly into your browser's address bar. If that still does not work, request a new link — the original may have expired.
I clicked the reset link but it says the link is invalid or expired. The link was either used already, has expired (30 minutes), or your account had other pending links that were cancelled. Request a new reset link from the Forgot Password page.
Can I use this if I sign in with my Microsoft account? No. If your organization uses Microsoft sign-in, your password is managed by Microsoft, not by RAPTIX. Use your company's Microsoft account recovery process instead.