Resolve “Access Restricted”
What you’ll learnWhy an area can be unavailable and what information to send an administrator.
Why it appears
Access Restricted means you are signed in but the current account cannot open the requested product area or resource. Common causes are:
- a navigation area is not included in your role;
- a Workspace, Application, Page, file, workflow, AI assistant, or Knowledge resource is outside your grants;
- a shared link points to a resource that was removed or moved;
- your access changed after the page was already open.
RAPTIX can also hide unavailable areas instead of showing a locked item. A page that is missing from navigation and an Access Restricted result can therefore have the same access cause.
Use the page actions
- Select Go Back to return to the previous page.
- Select Open Home to go to
/home. - Do not repeatedly refresh if your account has never been granted the area.
Request the correct access
Send your administrator:
- the user-facing area, such as Applications, Flow Builder, Workflow, Documents, AI Agents, Knowledge, Admin, or Support;
- the Workspace, Application, Page, workflow, file, or assistant name when the problem is resource-specific;
- your account email and displayed role;
- the page address you tried to open;
- the time the problem occurred and any visible request/reference ID.
Ask for the minimum access needed. For Applications, the administrator may need to verify both product access and the resource-level grant.
Common distinctions
| Symptom | Likely check |
|---|---|
| Applications opens but a Workspace is missing | Workspace/Application resource grant and current search. |
| Flow Builder is absent | Flow Builder product access. |
| Workflow opens but All Instances or My Tasks does not | Applications Workflow access for that view. |
| A file is absent | Documents product access plus file/folder/scope permissions. |
| AI Agents opens but an assistant is missing | Assistant role/user allowlist and active status. |
| Admin is absent | Administrator access. |
After access changes
Reload the affected page. If it remains unavailable, sign out and sign back in so the current session reloads roles and grants. Then clear search/filter state before reporting the result.
Still stuck? See Get Help with Support or reach your workspace administrator.