Downloading Documents and Folder ZIPs

Applications → DocumentsEnd User1 min read

Download one file

  1. Find the file in Flat or Folders mode.
  2. Select Download on its card or row.
  3. Use the browser's download controls to open or save it.

If a file has no supported preview, Download is the main available action.

Download folders as a ZIP

Bulk selection applies to folders, not individual files.

  1. Switch to Folders and navigate until the required Entity, Instance, or Field folders are visible.
  2. Select each folder's checkbox.
  3. Use Select All to select every folder in the current view when appropriate.
  4. Select Download in the toolbar.
  5. Wait for the ZIP to be prepared and downloaded.

Select Deselect All to clear the current selection.

Selection rules

  • Files do not receive bulk-selection checkboxes.
  • Select All affects folders in the current view only.
  • The toolbar count indicates how many folders are selected.
  • Downloaded content is limited to what the server returns for the selected scope and your access.

The user guide does not promise that every historical version is included in a ZIP. Use the workflow viewer or Document Management when you must verify a specific version.

Be careful with Delete

The same folder selection enables Delete (N). That is not a Trash action: it permanently deletes the selected folders' documents and cannot be undone. Confirm that you selected Download, not Delete.

Still stuck? See Get Help with Support or reach your workspace administrator.